GDPR Privacy Policy
Larkins Privacy Policy
Customer Privacy & Data Protection Notice — Family Business Trust Since 1922
At Larkins Fuel Merchants, we take your privacy as seriously as we take our deliveries. This policy explains how we process and safeguard your information when you use our website, coalandlogsnorfolk.co.uk, or place orders with us via telephone.
Who We Are
Larkins Fuel Merchants handles your information with absolute care. This means we are responsible for keeping your data safe and ensuring it is used only for the purposes of serving you as a customer.
📞 Contact Us: If you have any questions about your data, please contact Martin or the team directly at 01953 861145.
The Information We Collect
To process your orders and provide our signature hand-stacked delivery service, we collect the following details:
- Identity & Contact Data: Your name, title, billing address, exact delivery address, email, and telephone numbers.
- Transaction Data: Details of the specific fuel products you have bought and historical payments made to or from us.
- Technical & Usage Data: Information about how you interact with our website, including your IP address and browser type.
- Marketing Data: Your explicit preferences for receiving seasonal updates or promotional offers from us.
🔒 A Strict Note on Financial Security Data:
We never store your payment card details on our website database. Online payments are processed securely via PayPal. If you choose to pay by card over the telephone, your details are destroyed immediately once the payment transaction is verified.
How We Use Your Information
We use your data solely for legitimate business operations, specifically:
- Order Organisation: To deliver your winter fuel bags and contact you directly regarding your regular delivery loops and arrival update text messages.
- Secure Accountancy: We use QuickBooks to securely store your invoice name and address for tax records and auditing.
- Communication Loops: To send you essential service updates or seasonal marketing campaigns, if you have opted in.
- Third-Party Sharing Policy: We only share data with essential third parties required to serve you (like PayPal or QuickBooks). We never sell or lease your personal details to marketing firms.
Cookies
Our website uses cookies (small text files) to recognise you when you return and to help our family understand how people use our site.
Your Choice: You can configure your device's web browser to refuse all cookies. Please note that some features of our checkout may not work perfectly as a result.
Your Legal Privacy Rights
Under UK data regulations, you hold the following rights regarding your personal records:
- The Right to Access: You can request a full, free copy of all personal data we store about you.
- The Right to Rectification: You can ask us to instantly correct any inaccurate details.
- The Right to Erasure: You can request that we permanently delete your details. Note that we cannot wipe files we are legally required to keep for HMRC tax purposes.
Data Retention Timelines
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for. This includes all mandatory legal, accounting, or compliance reporting requirements (typically 7 years for HMRC business tax records).
🛒 Need to top up your fuel store? Our website catalogue is open and accepting orders online 24/7 for a fast response.